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Who do I speak to if I have questions about any products or medication purchased through Joii?
28654You can ask any questions through an online consultation with a nurse. They may already have access to your notes and will be able to help you.
If you have used any medication as directed and not seen any improvement you can discuss this during any follow up appointments scheduled through Joii.
Alternatively, you can email Joii at hello@joiipetcare.com.
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Who can use Joii? How do I register for Joii? How will Joii recognise I’m an AFI Customer? Can I use Joii in an emergency? Can I see my own vet or nurse from my usual veterinary practice, through Joii? Is it not more beneficial for a vet to examine my pet in person rather than online? Who do I contact if I have any technical problems using Joii? Can Joii do house visits? Will I be able to get medication for my pet through Joii? Who do I speak to about any products or medication purchased through Joii? Do I need a smartphone to use Joii? Are Joii consultations shared with Animal Friends Pet Insurance? The Joii app recommends going to an out of hours vet. Why have you not covered this charge? How do I make a complaint regarding the service I have received from Joii?
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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
