If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

Existing customers Existing customers Existing customers

Existing customers

Find out how you can manage your policy with us below.


View your policy details and claims status online

Access your policy details with our quick registration process. We’ll need some personal details and your email address to be able to identify you and make sure your account is secure.

Register today to:

  • View all your policies and pet details online
  • View exclusions on your policies
  • View your premium summary
  • Update your telephone numbers
  • View your claims status online
  • Submit claims for repeat medication

What’s coming soon?

Making a payment, claiming for vet fees, or updating your bank details are not available just yet, but we are working on it!

Go to my account

Visit Chub.

Free vet video consults for your dog or cat 24/7/365 through the Joii app

As an Animal Friends customer, you have access to:

  • Free video consults with a vet or nurse on your phone or tablet
  • A tailored symptom checker to find out what the problem is and what to do next
  • Get treatment plans and products delivered to your door.
Find out how to get free access
Make a Claim

To make a claim please visit our How to make a claim page.

Repeat medication claims can be submitted online by logging into My account or via the Animal Friends app.

For claims queries, call 0344 557 0300 9am-5pm Monday to Saturday

View policy documents

You can access your Policy Booklet and the Insurance Product Information Document for your policy, by logging into your online account. If you have not logged into your account before, you will need to register first.

Information about our policies can be found in the policy wording section below or on our FAQs.

Go to my account
Renew My Policy

If you pay by direct debit your policy will renew automatically. If you pay annually and agreed to have payments automatically taken at renewal, then no further action is needed. For other payment methods, please call us.

Call us on 0344 557 0300

Change My Address

If you would like to change your address, please call us on 0344 557 0300 or
email us.

Policies transferred from aviva

Find out more about your transfer to Animal Friends and your new policy.

FAQS Policy Wording
Cancel My Policy

If you would like to cancel your policy, please call us on 0344 557 0300 or
email us.