If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

Poor customer service?

Animal Friends provides…

  • Fully-staffed customer service team
  • Open Monday to Saturday
  • Free vet video consultations 24/7*
  • Vet pre-authorisation within an hour**

Expensive renewal premiums?

Animal Friends provides…

  • Affordable pet insurance
  • Cover levels up to £6000
  • Free vet video consultations 24/7*
  • Extra benefits included with most policies

Switching made simple

Cover starts immediately if you’re switching from another insurer, providing a seamless transition with no period where your pet is not covered.

This means that you can switch providers and rest assured that your pet receives continuous cover.


Fed up with your current pet insurer? 7

Before you get started…

Please ensure you can meet the following Terms and Conditions before you join Animal Friends.

  • Your pet must currently be covered by an annual pet insurance policy with another insurer.
  • You must have held your current annual pet insurance policy for over one year.
  • You must be covered up to the start date of your Animal Friends policy.
  • If you switch to Animal Friends the waiting period would be:
    • For accidents, there is a waiting period of 2 days, from the start of your policies
    • For illnesses, you would be covered straight away. (This does not include any pre-existing conditions)
  • If you need to make a claim for any accident or illness which begins in this period, you will be asked to send us evidence of your previous policy, such as a copy of your previous insurance schedule.

*Dog and cat policies provide free access to Joii vet video consultations, 24/7, 365 days a year.
** Timeframes are subject to us having all the required information including full vet history and invoices. The claim is subject to the exclusions and limitations of your policy.

We have a range of pet insurance policies to suit your needs

Get a quote